Privacy Policy

1. Introduction

Welcome to WingSnob. At WingSnob, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us in any way.

This policy applies to all information collected through our website (wlng-snob.top), mobile applications, in-store visits, phone orders, and any other digital or physical touchpoints. By using our services, you agree to the collection and use of information in accordance with this policy.

If you have any questions about this Privacy Policy, please contact us using the information provided at the bottom of this page.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Name, email address, phone number, delivery address, date of birth
• Place orders: Order history, food preferences, dietary restrictions, allergen information
• Make payments: Payment method details (encrypted and securely stored)
• Contact us: Messages through contact forms, customer service inquiries, feedback, and reviews
• Join our loyalty program: Preferences, favorite orders, reward points, special dietary requirements
• Make reservations: Table booking details, party size, special occasions, accessibility needs
• Order catering: Event details, guest count, dietary preferences, delivery instructions
• Marketing preferences: Email subscription preferences, promotional communications consent

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time spent on site, clicks, navigation patterns, search queries
• Location data: Approximate location based on IP address, GPS location (with permission) for delivery
• Cookie data: Session IDs, user preferences, shopping cart contents, analytics data
• Order patterns: Ordering frequency, preferred times, seasonal preferences, spending patterns

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms: When you connect your account or interact with our social pages
• Payment processors: Transaction verification and fraud prevention information
• Delivery partners: Delivery status, location tracking, delivery feedback
• Marketing partners: Campaign performance data, demographic information (anonymized)
• Review platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

3.1 Service Provision

• Order processing: Fulfilling your food orders, managing delivery or pickup
• Account management: Creating and maintaining your customer account, authentication
• Payment processing: Secure transaction processing, invoice generation, refund processing
• Customer support: Responding to inquiries, resolving issues, providing assistance
• Quality improvement: Analyzing feedback to improve food quality and service
• Safety compliance: Ensuring food safety standards, allergen management, health regulations

3.2 Communication

• Order confirmations: Email and SMS notifications about order status, delivery updates
• Customer service: Responding to questions, complaints, and feedback
• Important notices: Service changes, policy updates, security alerts
• Marketing communications: Promotional offers, new menu items, special events (with your consent)
• Loyalty program: Reward notifications, points balance updates, special member offers

3.3 Marketing and Analytics

• Personalized advertising: Customized offers based on your preferences and order history
• Website analytics: Understanding how customers use our website to improve user experience
• Campaign effectiveness: Measuring the success of marketing campaigns and promotions
• Market research: Developing new menu items, services, and features based on customer data
• Trend analysis: Identifying popular items, peak ordering times, seasonal preferences

3.4 Legal Compliance

• Legal requests: Responding to court orders, subpoenas, and law enforcement requests
• Fraud prevention: Detecting and preventing fraudulent transactions and activities
• Safety protection: Protecting our customers, employees, and business operations
• Dispute resolution: Resolving customer complaints and legal disputes
• Regulatory compliance: Meeting food service, health, and business regulations

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment processors: Secure processing of credit card and digital payments
• Delivery services: Coordinating food delivery to your location
• Cloud storage providers: Secure data storage and backup services
• Email service providers: Sending order confirmations, newsletters, and promotional communications
• Analytics services: Website performance analysis and customer behavior insights
• Customer support tools: Managing customer inquiries and support tickets

4.2 Legal Requirements

We may disclose your information when legally required:

• Court orders and subpoenas: When compelled by legal process
• Law enforcement requests: Cooperating with legitimate investigations
• Legal compliance: Meeting regulatory requirements and government mandates
• Emergency situations: Protecting public safety in urgent circumstances
• Rights protection: Defending our legal rights and those of our customers

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Customer information may be transferred to the new owner
• We will notify you before your information is transferred
• The new owner must comply with this Privacy Policy
• You will have the right to object to the transfer

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Partner promotions and collaborations
• Special event partnerships
• Customer testimonials and case studies
• Community initiatives and charitable activities

5. Data Security

5.1 Technical Measures

We implement comprehensive security measures to protect your information:

• SSL/TLS encryption: All data transmission is encrypted using industry-standard protocols
• Advanced firewall systems: Multi-layered protection against cyber threats
• Access controls: Strict limitations on who can access your personal information
• 24/7 security monitoring: Continuous surveillance for suspicious activities
• Regular data backups: Secure, encrypted backups to prevent data loss
• Intrusion detection systems: Real-time monitoring for unauthorized access attempts

5.2 Organizational Measures

• Employee training: Regular security awareness and privacy training for all staff
• Data handling procedures: Strict protocols for accessing, processing, and storing personal data
• Confidentiality agreements: All employees and contractors sign confidentiality agreements
• Incident response plan: Comprehensive procedures for handling security breaches
• Security audits: Regular third-party security assessments and vulnerability testing
• Privacy by design: Security and privacy considerations built into all our systems

5.3 Your Responsibilities

You can help protect your information by:

• Strong passwords: Use unique, complex passwords for your account
• Password security: Never share your password with others
• Public computers: Always log out when using shared computers
• Phishing awareness: Be cautious of suspicious emails or links claiming to be from WingSnob
• Report incidents: Contact us immediately if you notice unauthorized access to your account

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Below is a detailed breakdown of the types of cookies we use:

Tracking Technologies Used

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Measuring ad effectiveness and creating custom audiences
• Web beacons: Tracking email open rates and engagement
• Local storage: Storing user preferences and temporary data in your browser
• Session storage: Maintaining your session state during your visit

Cookie Management: You can control cookies through your browser settings. You can choose to accept, reject, or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website, including your ability to place orders or access certain features.

7. Your Rights (GDPR/CCPA Compliance)

You have several rights regarding your personal information. These rights may vary depending on your location and applicable laws:

7.1 Right of Access

You have the right to request access to the personal information we hold about you. This includes the right to obtain confirmation of whether we process your data and, if so, access to your personal data and information about how it is processed.

7.2 Right to Rectification

You can request that we correct any inaccurate or incomplete personal information we have about you. You can update most of your information directly through your account settings.

7.3 Right to Erasure (Right to be Forgotten)

You can request that we delete your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of your data or object to our processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer this data to another service provider where technically feasible.

7.6 Right to Object

You can object to our processing of your personal information, particularly for direct marketing purposes. You can opt out of marketing communications at any time.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect you.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers promptly.

Parents and guardians are encouraged to monitor their children's online activities and to help enforce this Privacy Policy by instructing their children never to provide personal information through our services without permission.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal information outside your country of residence, we ensure appropriate safeguards are in place:

• Adequacy decisions: Transfers to countries with adequate data protection levels
• Standard Contractual Clauses (SCCs): EU-approved contract terms for international transfers
• Data processing agreements: Binding agreements with service providers
• Appropriate security measures: Technical and organizational safeguards
• Regular compliance audits: Ongoing monitoring of protection standards

9.2 Transfer Destinations

Your information may be transferred to and processed in:

• United States: For cloud storage and data processing services
• European Union: For customer support and analytics services
• Other countries: As needed for business operations, always with appropriate protections

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy and as required by law:

Safe Data Disposal

When we delete your information, we ensure:

• Complete electronic deletion: Data is permanently and irreversibly deleted from our systems
• Physical record destruction: Paper records are securely shredded
• Backup data removal: Information is also removed from backup systems
• Disposal documentation: We maintain records of data disposal for compliance purposes

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by WingSnob. This Privacy Policy does not apply to these third-party services.

We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

Some examples of third-party links you may encounter:

• Social media platforms
• Payment service providers
• Review and rating websites
• Partner restaurant websites
• Delivery tracking services

Your interactions with these third parties are governed by their respective privacy policies and terms of service.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will notify you by:

• Website notice: Prominent banner on our website homepage
• Email notification: Direct email to all registered users
• Account notification: Pop-up or banner when you log into your account
• Mobile app notification: Push notification for app users

For significant changes that materially affect your rights or how we use your information, we will seek your explicit consent before implementing the changes.

12.2 Checking for Changes

We recommend that you:

• Review this Privacy Policy periodically
• Check the "Last Updated" date at the top of this page
• Read any notifications we send about policy updates
• Contact us if you have questions about any changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.

13. Contact Information

Response Commitment: We will acknowledge your inquiry within 1 business day and provide a complete response within 3 business days.

13.1 Complaints and Disputes

If you have a privacy concern or complaint:

1. Contact us first: We encourage you to contact us directly so we can address your concerns promptly
2. Escalation: If you're not satisfied with our response, you can escalate to your local data protection authority
3. Regulatory contacts: For residents of different regions:
   • EU residents: Your local Data Protection Authority
   • California residents: California Attorney General's Office
   • Other US residents: Federal Trade Commission

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time by:

• Email unsubscribe: Click the unsubscribe link in any marketing email
• Account settings: Update your communication preferences in your account
• Contact us directly: Email or call us to opt out of all marketing communications
• SMS opt-out: Reply "STOP" to any promotional text message

14.2 Account Deletion

To delete your account and personal information:

1. Log into your account and go to account settings
2. Select "Delete Account" or contact customer support
3. Confirm your identity for security purposes
4. Review what information will be retained for legal compliance
5. Confirm deletion request

Note: Some information may be retained as required by law for tax, accounting, or safety purposes, even after account deletion.

15. Conclusion

At WingSnob, we are committed to protecting your privacy and maintaining your trust. This Privacy Policy represents our dedication to transparency and accountability in how we handle your personal information.

We believe that respecting your privacy is fundamental to building a lasting relationship with you as our valued customer. Your trust is essential to our business, and we work continuously to earn and maintain it through responsible data practices.

We encourage you to take an active role in protecting your privacy by:

• Reading and understanding this Privacy Policy
• Regularly reviewing your account settings and preferences
• Contacting us with any questions or concerns
• Staying informed about updates to our policies

Thank you for choosing WingSnob and for taking the time to understand how we protect your privacy. We look forward to serving you with the highest standards of food quality, customer service, and privacy protection.